Shipping & Delivery Policy

1. Worldwide Delivery

USC (Utility Solutions Company) offers shipping and delivery services to customers across the globe. We have extensive experience in international logistics and work with trusted freight partners to ensure your order arrives safely and on time.

We deliver to customers in more than 60 countries, including all major markets in Europe, the Americas, Asia, Africa, and Oceania. Whether you need a single container or a bulk order, our logistics team is equipped to handle your requirements.

2. Shipping Costs

Shipping costs are calculated individually and depend on several factors:

• Destination country – Distance from the dispatch warehouse
• Product size and dimensions – Larger containers require more shipping capacity
• Product weight – Heavier items incur higher freight costs
• Special handling requirements – Reefer containers, fragile items, or oversized products may require additional handling
• Shipping method – Standard, express, or economy shipping options

Shipping costs are calculated during the checkout process and provided before order confirmation. We aim to offer competitive shipping rates while maintaining reliable delivery standards.

3. Delivery Timeframes

Estimated delivery schedules vary by region. Please note that these are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control.

Factors affecting delivery times:

• Customs inspections and clearance procedures
• Port congestion and transportation schedules
• Weather conditions and natural events
• Carrier scheduling and availability
• Government regulations and public holidays
• Regulatory inspections and documentation requirements

4. The Freight Process

We follow a structured process to ensure your order is handled professionally from dispatch to delivery:

5. Inspection Upon Delivery

We strongly recommend that you inspect your product immediately upon delivery. Please check for:

• Visible damage – Dents, scratches, cracks, or other physical damage
• Missing components – Check that all parts and accessories are present
• Incorrect products – Verify that the delivered product matches your order

If you identify any issues, please report them to us within 7 days of delivery. This allows us to address your concerns promptly and efficiently. Late reports may affect our ability to resolve the issue.

6. Customs, Duties, and Taxes

For international deliveries, customers may be responsible for applicable import duties, VAT, customs fees, taxes, inspections, and other charges imposed by local authorities.

These charges are determined by the destination country and are not included in product prices unless explicitly stated on the product page. We recommend that you check with your local customs office for an estimate of these fees before placing an order.

7. European Union Customers

For customers located in Spain and other European Union member states:

• USC aims to provide clear pricing and transparent delivery information
• Customers will receive order confirmations and shipping updates
• Customer support is available regarding delivery status, returns, and warranty claims
• Return and refund policies are clearly displayed before purchase

8. Tracking Information

Once your order has been dispatched, we will provide tracking information so you can monitor your shipment’s progress. Tracking availability may vary depending on the destination and the shipping method selected.

If you have any questions about your delivery status, please contact our customer support team, and we will be happy to assist you.

9. Delays and Exceptions

While we strive to meet all estimated delivery timeframes, delays may occur due to circumstances beyond our control. If your delivery is delayed, we will notify you as soon as possible and work with our logistics partners to resolve the situation.

We appreciate your understanding and patience in these situations. Our commitment to customer satisfaction means we will keep you informed and work to minimize any inconvenience caused.

10. Contact for Shipping Inquiries

If you have any questions about our shipping and delivery policy, please contact us: