Privacy Policy

USC is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with GDPR and international data protection standards.

1. Introduction

USC (Utility Solutions Company), owned and operated by Lebohang Mphuthi, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. This policy applies to all personal information collected through our website and related services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Personal Identification Information

Name – Full name for order processing and communication
Email Address – For order confirmations, shipping updates, and customer support
Phone Number – For delivery coordination and urgent communication
Shipping Address – For delivery of purchased products
Billing Address – For payment processing and verification

2.2 Order Information

Products purchased
Order date and order number
Payment method and transaction details
Delivery preferences and instructions

2.3 Technical Information

IP Address – For website security and analytics
Browser Type and Version – For compatibility and user experience improvement
Operating System – For technical support and troubleshooting
Device Information – For mobile optimisation and analytics
Referring URLs – To understand how visitors find our website

2.4 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

Essential Cookies – Necessary for website functionality and secure transactions
Analytics Cookies – To understand how visitors interact with our website
Preference Cookies – To remember your preferences and settings
Marketing Cookies – To deliver relevant advertisements and promotions

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing – To process and fulfil your orders, including payment verification and shipping
Communication – To send order confirmations, shipping updates, and customer support responses
Customer Support – To assist with inquiries, returns, warranty claims, and complaints
Service Improvement – To analyse website usage and improve our products and services
Legal Compliance – To comply with applicable laws, regulations, and legal obligations
Marketing – To send promotional emails about products, offers, and updates (you may opt out at any time)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity – To fulfil orders and provide the services you request
Legitimate Interest – To improve our services, enhance security, and communicate with you
Consent – For marketing communications and optional data collection
Legal Obligation – To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:

Logistics Partners – For shipping and delivery of your orders
Payment Processors – For secure payment processing
Service Providers – For website hosting, email delivery, and analytics
Legal Authorities – When required by law or to protect our legal rights

All third-party service providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.

6. International Data Transfers

As a global company, we may transfer your personal data to countries outside your country of residence, including to our warehouses and service providers in Europe and Africa. When we transfer data internationally, we ensure that appropriate safeguards are in place, including:

Standard Contractual Clauses – Approved by the European Commission
Data Processing Agreements – With all service providers
Security Measures – To protect your data during transfer

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

SSL/TLS Encryption – For secure data transmission
Access Controls – Restricted access to personal data
Secure Servers – Hosted in secure data centres
Regular Audits – To ensure ongoing security

While we strive to protect your personal information, no data transmission over the internet can be guaranteed 100% secure. We encourage you to take precautions to protect your personal information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

Order History – Retained for accounting, tax, and warranty purposes
Customer Support Records – Retained for customer service follow-up
Marketing Data – Retained until you opt out or withdraw consent
Legal Compliance – Retained as required by applicable laws

When your data is no longer needed, we will securely delete or anonymise it.

9. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

Right of Access – You can request a copy of the personal data we hold about you
Right to Rectification – You can request correction of inaccurate or incomplete data
Right to Erasure – You can request deletion of your personal data (subject to legal obligations)
Right to Restriction – You can request restriction of processing of your data
Right to Data Portability – You can request your data in a structured, machine-readable format
Right to Object – You can object to processing of your data for marketing purposes
Right to Withdraw Consent – You can withdraw consent at any time

To exercise any of these rights, please contact us at info@contenedoresdealmacenamiento.com. We will respond within 30 days.

10. Cookies and Analytics

We use cookies and analytics tools to improve our website and understand user behaviour. We may use:

Google Analytics – For website usage analysis
Performance Monitoring – To optimise website speed and reliability
Session Tracking – To manage user sessions and preferences

You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy (available upon request).

11. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.