Return & Refund Policy – USC | Utility Solutions Company

Return & Refund Policy

USC is committed to customer satisfaction. Read our comprehensive return and refund policy to understand your rights and our processes.

1. Overview

At USC (Utility Solutions Company), we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund policy. Please read this policy carefully to understand your rights and obligations.

This policy applies to all products purchased directly from USC. It is designed to be transparent, fair, and compliant with international customer protection standards.

2. Return Window

Returns are accepted within 30 days of the delivery date. The return window begins on the day the product is delivered to you.

Important: To be eligible for a return, the product must be in substantially the same condition as when you received it. Products that show signs of misuse, abuse, or damage caused by the customer may not be eligible for a full refund.

3. Refund Structure

Our refund structure is designed to be fair and transparent:

Days After Delivery	Refund Amount	Notes
Days 1 – 14	100% refund of purchase price	Full refund subject to return conditions
Days 15 – 30	Refund subject to restocking fee	Restocking fee may apply; contact us for details
After 30 Days	Reviewed on a case-by-case basis	Only considered where required by law or warranty

Restocking Fee: For returns initiated between days 15 and 30, a reasonable restocking fee may apply. The restocking fee covers the cost of processing, inspecting, and restocking the returned item. The exact fee will be communicated to you at the time of the return request.

4. Refund Processing

Once we receive and inspect your returned product, we will process your refund within 7 business days.

Refund Method: Refunds will be issued using the original payment method used for the purchase.
Refund Amount: The refund amount will be calculated based on the applicable refund structure (see above).
Notification: You will receive a confirmation email once your refund has been processed.
Timing: Please allow additional time for the refund to appear in your account, as processing times vary by financial institution.

5. Return Conditions

To be eligible for a return, the product must meet the following conditions:

Condition: The product must be returned in substantially the same condition as when you received it.
Misuse: The product must not show signs of misuse, abuse, or damage caused by the customer.
Packaging: Original packaging is recommended, but not required. However, the product must be adequately packaged to prevent damage during return shipping.
Documentation: Please include any documentation received with the product, such as manuals, warranty certificates, and order confirmation.
Return Authorization: Returns must be authorized by our customer support team before you send the product back. Please contact us to initiate the return process.

6. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please report it to us within 7 days of delivery.

Reporting Procedure: Contact our customer support team with your order details and a description of the issue. Include photos of the product if applicable. We will work with you to resolve the issue promptly.

For defective or damaged products, we will typically offer:

Replacement: A replacement product will be sent at no additional cost.
Refund: A full refund of the purchase price, including shipping costs where applicable.
Repair: Where applicable, we may offer to repair the product at no cost to you.

7. Return Shipping

For returns initiated due to change of mind: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service to ensure your return is delivered safely.

For returns due to defective, damaged, or incorrect products: USC will cover the cost of return shipping. We will provide you with a return shipping label or arrange for collection.

8. Non-Returnable Items

Some products may not be eligible for return due to their nature. These include:

Custom-made or bespoke products
Products that have been modified after delivery
Products that have been used or installed (unless defective)
Products that are classified as consumables or perishables

If you are unsure whether your product is eligible for return, please contact our customer support team for clarification.

9. Warranty Coverage

Products may carry warranties ranging from 1 to 3 years, depending on whether the product is new, used, or refurbished. Specific warranty coverage is displayed on the applicable product page.

Warranty covers manufacturing defects and workmanship issues only. Warranty does not cover damage caused by misuse, abuse, neglect, improper installation, or normal wear and tear.

For warranty claims, please contact our customer support team with your order details and a description of the issue. We will guide you through the warranty claim process.

10. EU Customers – Consumer Rights

For customers located in Spain and other European Union member states, your consumer rights are protected under applicable EU consumer protection laws. In addition to our return policy, you have certain rights under EU law, including:

Right of Withdrawal: You have the right to withdraw from a purchase within 14 days of receiving the product, without providing a reason.
Legal Warranty: Products come with a legal warranty of conformity that covers defects and non-conformity.

Our return policy is designed to be at least as favourable as these consumer rights. If there is any conflict, the provisions that are more favourable to you will apply.